What Do Loan Officers Want?


Hammerhouse Study


Hammerhouse, LLC recently released the results of their 2012 Loan OfficerCore Business Components Study. The online survey asks hundreds of mortgage originators their views related to the core business components of residential mortgage lending including leadership, culture, business, operations, technology, and geography. Some of the results are startling.


According to the survey only 18% of mortgage originators describe their firm’s communications as clear, consistent and on time. Inlanta Mortgage prides itself on maintaining open lines of communication. Originators are provided with a number of tools to ensure open and clear lines of communication to ensure a smooth loan process for each and every customer. One of the tools Inlanta utilizes is a secure instant messaging system which allows employees to share sensitive customer information instantly. Other communication tools include a scenario engine which allows originators to ask underwriters questions about tough loan scenarios and to determine the best way to proceed. In addition, Inlanta provides every employee with access to our Inlantr@Net – our company intranet, a monthly newsletter detailing important department issues, and standard email groups that enable all employees to communicate with whole departments or groups of people.

Vision & Leadership

According to the survey, only 33% of originators think their leader’s vision is inspiring, clear and highly motivational. While Nicholas J. DelTorto has been in a leadership position for many years, he was recently been promoted to President at Inlanta. As President, DelTorto frequently communicates his vision through timely emails, personal branch visits, corporate functions, and through our monthly corporate newsletter. A thirty-year industry veteran, DelTorto understands the mortgage industry’s new environment and what it takes to thrive. He consistently seeks to align the company with ethical and professional originators who understand Inlanta’s vision – to survive and thrive through ethical lending practices and a comprehensive support platform that allows originators to do what they do best – originate.

Job Satisfaction

On a final note, the survey revealed that only 54% percent of loan originators like their jobs and only 45% percent think their firm is positive and team-oriented. Inlanta Mortgage continues to encourage cooperation and collaboration between partner branches and corporate headquarters. Inlanta loan officers can reach out to their colleagues when it comes to tough loan scenarios or to share interesting marketing ideas. Click to hear what our branch managers have to say about working at Inlanta Mortgage.

Headquartered in Brookfield, Wisconsin, Inlanta Mortgage was established in 1993. The company has grown to 33 branches in 15 states and over 220 employees. Inlanta Mortgage provides its partner branches with Fannie Mae/Freddie Mac agency products, as well as a full suite of jumbo and portfolio programs. The company is delegated FHA/VA, FHA 203K and USDA approved.

Inlanta Mortgage was named a Top Workplace in 2012, has been listed on Mortgage Technology’s Top 25 Tech Savvy Lenders List in  2010, 2011, 2012 and Milwaukee Business Journal’s “Top 25 Largest Milwaukee-Area Mortgage Banking Companies.” Inlanta Loan Officers have also been named as Milwaukee Magazine’s “Top Mortgage Professionals. Inlanta has also received the Platinum Million Dollar USDA Lender Award.

For more information on becoming a branch partner with Inlanta Mortgage contact Joe Ramis or Pete Salamone at 262-754-6468 or email them at partner@inlanta.com.

Inlanta Mortage NMLS# 1016